About the program
This programme is designed to teach front of house staff in a restaurant how to deliver good customer service to guests. It explains how to create a welcoming, professional environment for diners through positive behaviour and by fulfilling their need as effectively as possible. The knowledge that learners gain from this course will enable them to provide guests with a positive dining experience and make their restaurant's customer service stand out. Who should take this Course? This course is primarily designed for front of house staff, waiting staff, bar staff and event staff. If you’re a manager or supervisor, this course is also beneficial for you. You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service. Aim of the course By the end of this course, you will; understand why good hospitality service is important and recognise what skills you need to deliver it, know how to make a good impression through your appearance, body language, personality, and attitude, be able to help keep the restaurant presentable and hygienic, understand how to effectively serve guests, from the moment they arrive to when they leave, be able to fulfil orders professionally and in a way that shows guests you care, know how to deal with complaints, recognise the importance of knowing your drinks and food menus, understand how to give recommendations and upsell effectively, know what the law requires of your restaurant and how you can help to comply with these requirements. Certification On successful completion of the course, a customised digital certificate will be issued to you instantly via email. This certificate will be personalised with your name, course name and date of completion. This certificate does not have an expiry date.