About the program
Providing your customers with excellent customer service each time they have contact with you will bring many benefits to your organisation. Whether you work with members of the public face-to-face, over the phone or via email, social media or live chat, maintaining the highest standards of service at all times will ensure your customers have the best experience possible and will facilitate repeat business and positive recommendations to friends. This course will provide you with the knowledge you need to take your customer service skills to the next level and will help to bring many benefits to you, your customers and your organisation. Who should take this Course? This Customer Service Skills course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes professions that deal directly with customers face-to-face, over the phone or via email, social media or live chat. Aim of the course By the end of this course, you will; understand the impact that both excellent and poor customer service has on your customers, know how to communicate effectively with customers - in person, over the phone and via written mediums - including how to identify customer needs and build rapport with them, understand the common problems and complaints you may face in a customer service role, how to handle complaints efficiently, and how to deal with difficult or dissatisfied customers, understand why obtaining customer feedback is important and how you should respond to comments and reviews, whether good or bad. Certification On successful completion of the course, a customised digital certificate will be issued to you instantly via email. This certificate will be personalised with your name, course name and date of completion. This certificate does not have an expiry date.